Orders are shipped every Friday. Please allow 1-2 weeks for continental US orders and 2-3 weeks for international shipments. For made-to-order goods, please allow 2 to 3 weeks for shipment. Once shipped, Old Pal is not responsible for products lost or damaged in transit.
If you are dissatisfied in any way, we will gladly accept returns* on full price items when postmarked within 7 days of order delivery. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. We reserve the right to deny any return. Returned items must have the original tags attached and must be accompanied with a copy of the receipt. Refunds are credited to the original form of payment minus the cost of shipping. Exchanges will be shipped out free of charge once original item purchased has been returned.
Unfortunately we are unable to provide online exchanges. If you wish to make an exchange, we ask that you return the original item for a refund and purchase the desired item through the website as a separate transaction.
To return merchandise, please send us an email at firstname.lastname@example.org *Discounted items, vintage pieces, jewelry, fragrance and apothecary are final sale and ineligible for return.
© Old Pal Provisions 2018
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