FAQ

General Inquiries

orders@oldpalprovisions.com

Shipping

Please allow 3–5 days for continental US orders and 5–9 days for international shipments. For made-to-order goods, please allow 2–3 weeks for shipment. Once shipped, Old Pal is not responsible for products lost or damaged in transit.

For tobacco use only. Adult signature required upon delivery.

Returns

If you are dissatisfied in any way, we will gladly accept returns* on full price items when postmarked within 7 days of order receipt. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Merchandise must also be returned in its original packaging. Returned items must have the original tags attached and must be accompanied with a copy of the receipt. Refunds are credited to the original form of payment minus the cost of shipping. We reserve the right to deny any return. 

Unfortunately we are unable to provide online exchanges. If you wish to make an exchange, we ask that you return the original item for a refund and purchase the desired item through the website as a separate transaction.  

To return merchandise, please send us an email at orders@oldpalprovisions.com 


*Discounted items, vintage pieces, jewelry, fragrance and apothecary are final sale and ineligible for return. 


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